TERMS AND CONDITIONS OF SALE

 

1. BACKGROUND

1.1

These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.lisaillustrations.com and related pages, (the “Website”). The agreement is concluded between you and Lisa Illustrations. Detailed contact information and other information about Lisa Illustrations (Lisa McGuinness) are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.

1.2

The Customer must be minimum 16 years old to order via the Website. Lisa Illustrations reserves the right to deny a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).

1.3

Lisa Illustrations shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. Lisa Illustrations is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, Lisa Illustrations will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to Lisa Illustrations continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance of the product. 

1.4

The Website and all its content is owned by Lisa Illustrations (Lisa McGuinness). The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Lisa Illustrations.

 

2. CONTRACTS AND ORDERS

2.1

In order to place an order through the Website, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that they have read the information on personal data and cookies and consents to the use according to Lisa Illustrations Privacy Policy.

2.2

A purchase agreement is concluded when Lisa Illustrations has confirmed the Customer’s order and the Customer has received an order confirmation from Lisa Illustrations via e-mail. Lisa Illustrations encourages the Customer to save the order confirmation for any future contacts with Lisa Illustrations regarding the order. The Customer is entitled to cancel their order up until it has been confirmed by Lisa Illustrations. If the order is cancelled, Lisa Illustrations will refund any payments the Customer or their pay- or credit card company has made with regard to the order.

 

3. CUSTOMER INFORMATION ETC.

3.1

When the Customer registers their user account and/or places an order, the Customer will be requested to provide some personal data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about the processing of personal data is set forth in Lisa Illustrations Privacy Policy.

3.2

The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Lisa Illustrations without delay if it may be suspected that any unauthorised person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.

3.3

If Lisa Illustrations suspects that the Customer abuses their user account or their log-in details or otherwise violates the General Conditions, Lisa Illustrations is entitled to block the Customer’s access to their user account. Furthermore, Lisa Illustrations is entitled to assign new log-in details to the Customer.

 

4. PRICES, FEES AND PAYMENT

4.1

The prices stated on the Website apply to orders placed on the Website. All prices are presented in Great British Pounds and include VAT. The prices do not include payment and shipping fees, which are given separately.

4.2

The Customer can pay for their purchase in the manner specified on the Website. Lisa Illustrations is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by Lisa Illustrations. Upon invoicing or partial payment. Lisa Illustrations reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfilment of the order. 

​

5. FULFILLMENT & SHIPPING

5.1

Lisa Illustrations will dispatch all orders placed within a 2 week window, if there are delays to these terms Lisa Illustrations will contact the customer via email and detail the proposed dispatch date. The customer at this point will have the right to cancel the order if they wish.

​

5.2 

Shipping will be made by Royal Mail on a 1st class, proof of payment basis, unless another method is discussed and agreed with the customer. Lisa Illustrations is not responsible for any third party shipper or Royal Mail delays which may occur these are for the customer to liaise with the relevant shipping provider.

​

6. PRIVACY POLICY

6.1

This website is operated by Lisa Illustrations/ Lisa McGuinness and whose registered address is 15 Ethel Road, Broadstairs CT10 2BE. Lisa Illustrations are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. 

 

7. TYPES OF INFORMATION WE MAY COLLECT FROM YOU

 

7.1

We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, address, e-mail address and phone number.

Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following:

• technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;

• information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

•  SEO services may also collect information

​

How we may use the information we collect

We use the information in the following ways:

Information you supply to us. We will use this information:

• to provide you with information and/or services that you request from us;

Information we automatically collect about you. We will use this information:

• to administer our site including troubleshooting and statistical purposes;

• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

• security and debugging as part of our efforts to keep our site safe and secure.

This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245.

 

Disclosure of your information

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

​

Third party links

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to Lisa Illustrations. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).

 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

​

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Lisa McGuinness/ Lisa Illustrations